Ethanol industry supp;ier launches help desk

By | July 01, 2002
Alfa Laval customers can now receive help with heat exchanger, separator and decanter questions from Alfa Laval's newly established Help Desk. Callers speak directly to a member of the technical support staff who is knowledgeable on all products and relevant applications. The technical support staff is qualified to answer questions regarding troubleshooting, maintenance, operation, performance and process information. Should the staff member be unable to answer the question directly, the customer is guaranteed an answer within 48 hours. The Helpdesk is manned standard business hours (8:00 a.m. to 5:30 p.m. EST) five days a week and backed by an emergency service during our non-business hours. Contact the help desk by calling 1-866 ALFA LAVAL (1 866 253-2528).